Course Summary

Retail is full of amazing and diverse teams, however with that comes difference of opinions and understandings. Recommended for everyone in retail that manages a team, using this course to learn how to handle conflict will help you feel more in control at the moment and better able to recognize potential future conflict before it arises.

  • Deal with conflict purposefully and build your managerial courage.
  • Flex your style and manage conflict positively.
  • Get ahead of conflict and defuse it before it happens.
  • Build stronger communication skills as a leader of a team.

With three video lessons, a coaching guide and conflict management assessment (quiz) to help determine your natural conflict management style along with a grid that shows you what conflict management style to use in which scenario. This course is a must for anyone that leads a team. Now available in French and English.

Course Curriculum

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