What is exceptional service? Let us show you in this course.
Despite living in a world where it feels like everyone is shopping online, the study shows customers buying online have five times more irritations compared to shopping in-store.
Yes, customer service and selling are very much still alive, however to grow your business you must be able to brindge both experiences, this means to become an omni channel sales associate.Customers that have purchased online and show up to collect their purcahse deserve the same amount of service as those buying in store. Even if your store is not incentified on online sales yet. This should not impact the customers expereince. You need to think bigger and think about your brand.
Experiential retail is the new buzzword of this century; this means every person on your team should be thinking about how this translates into your customer’s experience while shopping in your store and online.
After this course, you will be able to;
This course is for anyone who wants to learn and develop selling skills beyond a greeting, adding on, and closing the sale! Yes, these are important for sure, but so are building genuine relationships.
Being Mindful is something every person should practice; It helps anticipate others’ needs and be present to provide the service every customer wants.
Every customer is slightly different; being mindful will help you build better relationships and, therefore, long-term loyalty and improved sales results.