Course Summary

Every great retail manager needs to know how to motivate and inspire a team.
To do this, you must develop strong coaching skills and learn how to support each team member in being their very best. Most managers make the mistake of thinking telling is coaching; this course will teach you the foundation of coaching and what it means. Don't forget to download the workbook that accompanies this course to get the maximum benefit and practice on the job!

  • Differentiate between Training, Directing and Coaching,
  • You will know and when to use each communication method and why they are important.
  • You will learn and practice using a four-step coaching model that is both easy to remember and highly effective.
  • Inspire, motivate a team through coaching techniques that work.
  • Learn new coaching questions, that you may have not thought of.

After this course, develop your coaching skills even further by downloading the “How to have a Quality Touch Base” Guide. This will strengthen your ability to ask the right questions at the right time.

Course Curriculum